Linea She Returns & Exchanges
Our Commitment
We want you to love every purchase from Linea She. If you are not completely satisfied, you may return eligible items within 21 days of delivery for a refund. Please review the policy below before initiating a return.
Initiate a Return
To start the return process, please visit our online returns portal. You will need your order number and the email address used to place the order. After verifying your order, you can select the items for return, choose a reason, and generate your return shipping label.
Return Policy Overview
- Eligibility: All items must be in new, unworn, and unaltered condition with original tags attached. Items marked “Final Sale” are not eligible for return or exchange.
- Timeframe: Returns must be requested within 21 days of the delivery date. Once your return is authorized, the package must be postmarked within 7 days.
- Process: Use the provided prepaid return label and packing slip. Securely package your items, and drop off the package with the designated carrier.
Refunds
- Timing: Refunds are issued to the original payment method. Please allow 10-12 business days for us to receive and process your return before your refund is initiated.
- Deductions: A standard restocking fee will be deducted from the refund total for all eligible domestic returns.
- Exchanges: We do not process direct exchanges. To receive a different size or color, please return the original item for a refund and place a new order for the desired item.
- Price Adjustments: We do not offer price adjustments or retroactive discounts on previous purchases.
International Returns
We currently do not provide prepaid return labels for international orders. Customers are responsible for arranging and paying for their own return shipment, which must be fully insured and trackable. The same condition and time requirements apply. Please retain your tracking number and contact us once the return is shipped.
Final Sale & Non-Returnable Items
The following items are final sale and cannot be returned or exchanged:
- Items clearly marked “Final Sale”.
- All personalized or embroidered items (e.g., the Dina Tote with embroidery).
- Any item not in its original, new condition (unworn, unwashed, with all tags attached).
- Items purchased from third-party retailers.
Damaged or Incorrect Items
If you receive an item that is damaged or incorrect, please contact us immediately with your order number and photographs of the item and its packaging. We will work to resolve the issue promptly.
Gift Returns
Items purchased as gifts can be returned for store credit. The return must be initiated within the standard 21-day window and meet all other return conditions.
Need Assistance?
For detailed instructions or help with your return, please visit our FAQ page at lineashe.com/pages/faq.